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© 2018 by Selissa's Jewelry.

SHIPPING & RETURNS

Shipping Policy

For now, online orders will only be available if delivered to residents in Egypt. It takes up to 15 - 20 working days for the item(s) to be ready, our working days are from Mondays  to Thursdays, which means Fridays, Saturdays, and Sundays are off! (There will be no working on your item(s) but we can place your order(s)).

Then, the courier company picks it up then delivers it to you within 24hrs. Delivery charge all over Cairo is 40 EGP and in Alex it's 50 EGP. For orders in other areas please contact us on info@selissas.com

 

Return & Exchange Policy

 

We want you to be completely satisfied with your online purchase from Selissa.

If you are unhappy for any reason, we’ll gladly accept an exchange of an unworn item within 2 days once purchase is received. Items received outside this period may not be accepted. In this case, however, a delivery charge will be added to the customer.

Items should be in the original condition, unworn, unwashed or used in anyway. All tags and packaging must remain in place. We suggest you try on the items as soon as they are received to ensure you are able to return items within our returns timeframe.

Once an order has been placed and started it cannot be refunded or cancelled, as each order is made specially handmade for each costumer. However, you can only cancel your order(s) only within 24hrs of placing it, or exchange it with another available item. 

We only allow returns if there is a manufacturing fault on our behalf, however we assure you that every piece is quality controlled before they leave our warehouse.

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